Information Technology Officer (f/m)

Roles and responsibilities in overview

Information technology officers analyse problems and issues in the organisation that need to be resolved through the use of information and communication technology systems (IT systems). They identify the need for IT systems, procure the required hardware and software and introduce this within the organisation. In doing so, they advise and support the administrative departments, such as accounts, procurement and sales, in the use of application systems and act as a contact for manufacturers and suppliers of information and communication technology systems.

If no suitable standard applications are available on the market, they design and implement customised solutions. Their role also includes the implementation (embedding), updating and installation of application systems, system administration, as well as support and training for users.

Information technology officers are mainly employed in companies that use information and communication technology, in other words in all sectors of industry, e.g. in business, the banking and insurance industry and the telecommunications sector. Their role is based in an organisation's IT department or within an administrative department (e.g. logistics, marketing) at a computer workstation.


  • Very good secondary school grades
  • General qualification for university entrance
  • Advanced technical college entrance qualification

Training content

  • IT skills: Commercial data processing systems, commercial data processing infrastructure, technical data processing interfaces
  • Programming: Proficiency in various programming languages, in commercial applications and standard PC software, use of programming, documentation and test techniques
  • Commercial skills: Operational structures and procedures within the organisation, internal transactions
  • Also providing on-the-job commercial and technical training and plant-specific training sessions in electronic data processing
  • Independent planning and implementation of PC training sessions (e.g. Word or Excel for Windows)

Length of apprenticeship

  • 3 years – there is the option of shortening the apprenticeship

Future roles

  • Project work, e.g. system implementation, introducing new software
  • Designing and implementing on-the-job training
  • Programming for individual requirements
  • Support for various IT applications (system support)
  • System administration, database administration or network administration

Further training opportunities (in-service)

  • Further training depending on requirements (specialisation)
  • Assessor aptitude test
  • Specialist courses and workshops