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ZIEHL-ABEGG VANTİLATÖR VE MOTOR SAN. TİC. LTD. ŞTİ. ("ZIEHL-ABEGG"), with its registered address at Atatürk Mahallesi Ataşehir Bulvarı No:3 D:17 Ataşehir/Istanbul, acknowledges and commits to maintaining the confidentiality of the information shared by visitors to the website www.ziehl-abegg.com/tr/
The purpose of this "Privacy Policy" is to inform you about the legal purposes of collecting the information you provide, the third parties with whom it may be shared within the scope of your consent, and how ZIEHL-ABEGG protects this information.
All services provided by ZIEHL-ABEGG will be referred to as "Services."
As part of the provided Services, ZIEHL-ABEGG may obtain and share information about the users of the Services within the scope of this Privacy Policy. Such information transfers will be carried out in accordance with the terms determined by third parties and the existing contracts and current legal regulations with third parties. This Privacy Policy does not reflect the privacy practices of the third parties to whom the information is transferred, and ZIEHL-ABEGG is not responsible for their privacy policies or practices. This Privacy Policy does not cover practices beyond ZIEHL-ABEGG's control, information collected by third-party websites and platforms, information collected through links on ZIEHL-ABEGG's website, or titles, campaigns, advertisements, or promotions on third-party websites sponsored by or affiliated with ZIEHL-ABEGG. ZIEHL-ABEGG is not responsible for the processing of personal data collected, stored, and used by third parties through their websites.
ZIEHL-ABEGG may process some of your personal data as part of the Services provided. This personal data may include: full name, Turkish Identification Number, nationality, mother's name, father's name, place of birth, date of birth, gender, tax number, social security number, signature information, photograph, vehicle license plate, phone number, address, email address, fax number, IP address, social media accounts, location information, information related to your product or service purchases, payment information, pages viewed on our website, data identifying your mobile device when you visit our website using a mobile device, and other types of information that you explicitly and in writing allow and approve ZIEHL-ABEGG to access or that we may obtain through your explicit consent or from third parties.
ZIEHL-ABEGG may change the content of this Privacy Policy at any time to keep privacy and data protection principles up to date and compliant with the relevant legislation. The updated Privacy Policy will be announced on the ZIEHL-ABEGG website. You can always access the current version of this Privacy Policy at www.ziehl-abegg.com/tr/. By continuing to use ZIEHL-ABEGG's services and/or applications after the changes to this Privacy Policy, you are assumed to accept these changes. The provisions of the Privacy Policy amended by ZIEHL-ABEGG become effective on the date they are published on the website.
You can request that your contact information and preferences be accurate, complete, and up-to-date by contacting us at the following address: https://www.ziehl-abegg.com/tr/.
Mittwald
Hosting provider is Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp (hereinafter referred to as Mittwald). Details can be found in Mittwald's privacy policy: https://www.mittwald.de/datenschutz (German).
Mittwald is used on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Order processing
We have concluded an order processing contract (AVV) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
a. Nature and purpose of data processing
To subscribe to the newsletter offered on our website, we require an email address and information that allows us to verify ownership of the email address and consent to receiving the newsletter. Further data is only collected on a voluntary basis.
Data entered in contact forms on our website is stored for the purpose of individual communication.
We use the Microsoft Dynamics 365 Customer Insights – Journeys marketing, analysis and service tool for promotional and, in part, non-promotional emails. The provider of these services is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft Dynamics 365 Customer Insights – Journeys records, collects, and analyses data about the behaviour of website users and recipients of commercial and, in part, non-commercial emails. This data includes, among other things, access to our subsite.
The purpose of using Microsoft Dynamics 365 Customer Insights – Journeys as an analysis tool is to provide interest-related information to users based on their behaviour on the website and the associated optimisation of marketing activities.
b. Double opt-in procedure
To subscribe to our promotional newsletter, we need a valid email address from you. We use the double opt-in process to check whether the registration actually originates from the owner of the email address provided. For this purpose, we record the receipt of the registration via the contact form, the sending of a confirmation email and receipt of the response requested in this confirmation email. The data stored in connection with the email address used includes further information on a voluntary basis from the user, such as form of address, name and other information. This additional data serves the purpose of teaching us more about the interests and preferences of subscribers and offering more personal, attractive content.
Microsoft Dynamics 365 Customer Insights – Journeys uses cookies that are stored in the user’s browser and facilitate analysis of the user’s use of our websites: https://learn.microsoft.com/en-gb/dynamics365/customer-insights/journeys/real-time-journeys-cookies (English) https://learn.microsoft.com/tr-tr/dynamics365/customer-insights/journeys/real-time-journeys-cookies (Turkish)
c. Recipients
In addition to ZIEHL-ABEGG, the technical service provider Microsoft Dynamics 365 is the recipient of data; it provides Customer Insights – Journeys and our Customer Relationship Management (CRM) system. Microsoft's Product and Services Data Protection Addendum applies. More information can be found at https://www.microsoft.com/en-gb/privacy/privacystatement (English) https://www.microsoft.com/tr-tr/privacy/privacystatement (Turkish).
We also receive technical support in the implementation of our customer relationship management system. This technical service provider (ORBIS SE, Nell-Breuning-Allee 3-5, D-66115 Saarbrücken, Germany) also acts as a processor for us within the framework of its admin access. They were carefully selected by us and comply with the applicable data protection regulations in accordance with our instructions. The data will not be passed on to third parties.
d. Storage period
The data is deleted as soon as the user’s consent is withdrawn or it is no longer required for the processing and analysis of the request made via the contact form. Consent can be revoked at any time by means of a corresponding link in each issue of the newsletter.
After removal from the distribution list, the email address is stored in a so-called opt-out list to prevent future mailings. The data in the opt-out list will only be used for this purpose and will not be merged with other data. This serves both subscribers and ZIEHL-ABEGG’s interest in compliance with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1) f) GDPR). Storage in the opt-out list is not limited in time, but we reserve the right to review it. You can object to this storage.
e. Third-country transfer
The download of the web beacons contained in the emails sent by Microsoft Dynamics 365 Customer Insights – Journeys is stored on a Microsoft Azure Data Centre server. According to our understanding of Microsoft’s security policy (https://www.microsoft.com/en-gb/trust-center/privacy/data-location (English) https://www.microsoft.com/tr-tr/trust-center/privacy/data-location (Turkish)), the server is located in the EU. We therefore assume that no data will be transferred to the USA.
f. Profiling
With the help of the Microsoft Dynamics 365 Customer Insights – Journeys analysis tool, user profiles are also created when using the contact form, linked to the respective email address, in which a few, selected employees can understand which subject area or country the registration can be assigned to. The creation of user profiles explicitly does not correspond to profiling within the meaning of Art. 22 GDPR, which leads to an automated decision that has legal effects for data subjects or otherwise significantly impairs them. Rather, the aim is to provide interest-based information to the registered persons.
g. Withdrawal of consent
Consent to the processing and analysis of the data entered via the registration form and the further analysis of website usage (tracking) can be revoked at any time with effect for the future via an opt-out form linked in the footer of each advertising email sent.
a. Nature and purpose of data processing
In order to ensure the quality of our products and services, to continuously improve them and to cover various other requirements, we collect feedback from customers and/or visitors to our website at regular intervals by means of surveys. Participation in our surveys is always voluntary.
To conduct our surveys, we use the Dynamics 365 Customer Voice service, operated by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
For the purpose of implementation, a survey is created, which can be made available via various channels. Depending on the type of access and purpose of the survey, the answers given may be anonymous or linked to the records in our Customer Relationship Management (CRM) system. Information on the type of access and links to existing data is provided in the terms and conditions of participation of the respective survey.
Personal data may also be collected within the framework of the survey, e.g. regarding personal experiences with ZIEHL-ABEGG, contact information or other personal data. This information is used to continuously improve ZIEHL-ABEGG’s offering and, for example, to contact you at your express request. If participation in the survey is related to a prize draw, we may also use the data to notify winners and provide information on the next steps for handing over the prize. Information on the type and use of data for determining the prize winners will be provided in the terms and conditions of participation of the respective prize draw.
Microsoft Dynamics 365 Customer Voice uses cookies that are stored in the user’s browser and allow the user to analyse the participation status: https://learn.microsoft.com/en-gb/dynamics365/customer-voice/cookies (English) https://learn.microsoft.com/tr-tr/dynamics365/customer-voice/cookies (Turkish)
b. Recipients
In addition to ZIEHL-ABEGG, the technical service provider Microsoft Dynamics 365, which provides Customer Voice and our CRM. Microsoft's Product and Services Data Protection Addendum applies. For more information, refer to section https://www.microsoft.com/en-gb/privacy/privacystatement (English) https://www.microsoft.com/tr-tr/privacy/privacystatement (Turkish).
We also receive technical support in the implementation of our customer relationship management system. This technical service provider (ORBIS SE, Nell-Breuning-Allee 3-5, D-66115 Saarbrücken, Germany) also acts as a processor for us within the framework of its admin access. They were carefully selected by us and comply with the applicable data protection regulations in accordance with our instructions. The data will not be passed on to third parties.
c. Storage period
The data is deleted as soon as the user’s consent is withdrawn or it is no longer required for the processing and analysis of the survey.
d. Third-country transfer
The personal data collected with Dynamics 365 Customer Voice is only processed within the European Union: https://www.microsoft.com/en-gb/trust-center/privacy/data-location (English) https://www.microsoft.com/tr-tr/trust-center/privacy/data-location (Turkish)
The personal data provided will not be transferred to a third country.
e. Withdrawal of consent
Consent to the processing and analysis of the data entered in the survey can be revoked at any time with future effect. The lawfulness of any data processing carried out up until the time of revocation remains unaffected.
On the basis of your consent (Article 6 (1) a) GDPR), we collect information about your use of our website and analyse this information to optimise our website.
For this purpose, we use the Microsoft Clarity tool, provided by Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052 USA.
Specifically, we process user data such as access times, IP addresses, and behavioural information such as cursor and scroll movements. We use Microsoft Clarity with something known as the anonymisation function. With this function, Microsoft already shortens the IP address within the EU or the EEA. The collected information is transmitted to Microsoft and stored there in a pseudonymised user profile. Neither we nor Microsoft identify the user.
The data collected will be processed for a period of 13 months.
For use of the Clarity tool and the transfer of personal data within the scope of using the tool, a data processing agreement within the meaning of Art. 28 GDPR has been concluded with Microsoft Corporation.
Microsoft Clarity uses cookies that are stored in the user’s browser and facilitate analysis of the user’s use of our websites: https://learn.microsoft.com/tr-tr/clarity/setup-and-installation/clarity-cookies (English) https://learn.microsoft.com/tr-tr/clarity/setup-and-installation/clarity-cookies (Turkish)
This privacy notice provides you with information about the processing of your personal data and your rights as a data subject in the context of our accounts on social networks.
a. Data controller
Our social media channels are operated by:
ZIEHL-ABEGG SE
Heinz-Ziehl-Straße
74653 Künzelsau
Germany
Email: info@ziehl-abegg.de
Phone: +49 7940 16 0
b. Data protection officer
You can reach our data protection officer at the aforementioned postal address, adding “Data Protection Officer”, or via the email address:
datenschutz@ziehl-abegg.de
c. General information
We have set up and operate publicly accessible profiles on various social networks. When you visit these pages, your personal data is not only processed by us, but also by the provider of the respective social network. In addition to us, the provider of the respective social network is responsible for the collection and further processing of your personal data in the respective social network, e.g. through websites or apps. If you use our presence in a social network and/or contact us via this presence (e.g. our page or our channel on a social network), your personal data will be processed by the provider. Please note that this also applies if you do not have a user account on the social network or are not logged in to an existing account when visiting or using our social network profiles.
You are neither legally nor contractually obliged to provide us with your personal data. However, your personal data may be required for you to fully utilise all functions of the social networks in general and our profile on the network specifically.
Information about how personal data is processed by the provider of the respective social network can be found in their data protection regulations; we have added links to these regulations in the section “Additional information on the individual social networks” of this privacy notice. These links may be updated from time to time.
As the operator of our social network accounts, we can only view your public profile in the respective social network. Which of your information is visible to us depends on the privacy settings selected in your profile. Further information on your privacy settings can be found in the privacy information pages on the respective social networks.
d. Processing purposes and type of personal data
We process your personal data (your name, the content of your messages, requests, or other contributions directed to us) when you contact us through our profiles on the respective social network. We then process this data for the purpose of processing and possibly responding to your posts and/or messages addressed to us.
In addition, the provider of the respective social network may provide us with something known as “page insights data” and/or analysis data. This data consists of anonymous statistics that we use to assess the quality of our presence and content on social networks. These statistics are compiled on the basis of the usage data collected by the respective social network about your interaction with our social network page. We do not have access to this usage data. You can find out which specific tracking and analysis techniques the respective social networks use under the respective tab in the section “Additional information on the individual social networks” of this privacy notice.
e. Legal basis
The processing of your personal data is based on our legitimate interest according to Article 6(1)(f) of the General Data Protection Regulation (GDPR). Our legitimate interest stems, in particular, from being able to contact you in response to your requests or posts and recognise your user preferences (e.g. the number of followers, the number of visits to individual areas of our page, user statistics regarding age, geography, and language) and also adapt and improve our offerings on our profile in the respective social network as accurately as possible for the target audience.
f. Erasure of personal data
We store your personal data in our systems (e.g. when we use certain administrative programs to process messages from and to you), i.e. outside the respective social network, only for as long as necessary for the relevant processing purposes or for as long as legal retention obligations apply.
g. Data transmission to recipients outside the European Economic Area
When visiting certain social networks, your personal data may be transferred to recipients in countries outside the European Union (EU), Iceland, Liechtenstein and Norway (= European Economic Area, EEA) and processed there, in particular in the USA. Where there is no European Commission decision establishing an adequate level of protection for personal data (known as an adequacy decision), we enter into agreements with the recipients regarding the application of EU standard contractual clauses, binding corporate rules or, if applicable, other applicable instruments in order to establish an “adequate level of protection” according to the applicable legal requirements.
In the following countries outside the EU/EEA, the European Commission has established an adequate level of protection for the processing of personal data in accordance with EU standards (known as an “adequacy decision”): https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en
h. Transfer of personal data to third parties
We may use certain qualified service providers to design and support our social media presence. In such cases, we will only disclose your personal data if this is necessary for the purposes stated in the section “Usage purposes” of this privacy notice and to the extent permitted by law or to the extent that you have granted consent.
i. You have the following rights
In certain circumstances, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation or if personal data is processed by us for direct marketing purposes, and we may be required to stop processing your personal data. If your personal data is processed for direct marketing purposes, you also have the right to object to the processing of your personal data for such marketing purposes at any time. This also applies to profiling insofar as it is associated with direct marketing. In this case, we will no longer process your personal data for these purposes. To exercise your right to object, please send us an email, if possible, to the address stated in section 1.
To assert these rights with regard to data processing by the provider of the respective social network, please contact the provider via the contact options provided on their websites.
j. Additional information on the individual social networks
We have a presence on Facebook. The provider of this social network is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland (hereinafter also referred to as “Meta”).
Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://facebook.com/privacy/policy/
In relation to the operation of our Facebook fan pages, Facebook provides us with something known as page insights data. This data consits of anonymous statistics that we use to evaluate the quality of our Facebook page and its content. These statistics are created based on the usage data collected by Facebook about your interaction with our Facebook page; we do not have access to this usage data. Further information on how your data is used in this context can be found under the following link: https://facebook.com/legal/terms/information_about_page_insights_data
With regard to page insights data, we have an agreement with Meta on our joint responsibility according to Art. 26 GDPR: https://facebook.com/legal/terms/page_controller_addendum
We have a presence on Instagram. The provider of this social network is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland (hereinafter also referred to as “Meta”).
Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://privacycenter.instagram.com/policy/
In relation to the operation of our Instagram profile, Meta provides us with something known as page insights data. This data consists of anonymous statistics that we use to assess the quality of our Instagram profile and our content. These statistics are compiled on the basis of the usage data collected by Meta about your interaction with our Instagram profile. We do not have access to this usage data. Further information on how your data is used in this context can be found under the following link: https://facebook.com/legal/terms/information_about_page_insights_data
With regard to page insights data, we have an agreement with Meta on our joint responsibility according to Art. 26 GDPR: https://facebook.com/legal/terms/page_controller_addendum
We have a presence on LinkedIn. The provider of this social network is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. Information on the processing of personal data by the provider can be found in its data protection regulations under the following links: https://www.linkedin.com/legal/privacy-policy (EN) https://tr.linkedin.com/legal/privacy-policy (TR)
In relation to the operation of our LinkedIn profile, LinkedIn provides us with something known as page insights data. This data consists of anonymous statistics that we use to assess the quality of our LinkedIn profile and our content. These statistics are created based on the usage data collected by LinkedIn about your interaction with our LinkedIn page; we do not have access to this usage data. Further information on how your data is used in this context can be found under the following links: https://www.linkedin.com/help/linkedin/answer/a1338708?lang=en (EN) https://www.linkedin.com/help/linkedin/answer/a1338708?lang=tr-TR (TR)
With regard to page insights data, we have an agreement with LinkedIn on our joint responsibility according to Art. 26 GDPR: https://www.linkedin.com/help/linkedin/answer/a1338708?lang=en (EN) https://www.linkedin.com/help/linkedin/answer/a1338708?lang=tr-TR (TR)
YouTube
We have a channel on YouTube. The provider of this social network is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://policies.google.com/privacy
TikTok
We have a presence on TikTok. The provider of this social network is TikTok Technology Limited based at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok Ireland”).
Information on the processing of personal data by the provider can be found in its data protection regulations under the following links: https://www.tiktok.com/legal/page/global/partner-privacy-policy/en (EN) https://www.tiktok.com/legal/page/global/partner-privacy-policy/tr (TR)
X (formerly Twitter)
We have a presence on X. The provider of this social network is Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland.
Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://x.com/en/privacy
We have a presence on Xing. The provider of this social network is New Work SE, Am Strandkai 1, 20457 Hamburg, Germany. Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://privacy.xing.com/en/privacy-policy
Spotify
We are present on Spotify. The provider is Spotify AB, Regeringsgatan 19, SE-111 53 Stockholm, Sweden.
Information on the processing of personal data by the provider can be found in its data protection regulations at the following links: https://www.spotify.com/tr-en/legal/privacy-policy/ (EN) https://www.spotify.com/tr-tr/legal/privacy-policy/ (TR)
Apple Podcasts
Our content is also available via Apple Podcasts. The provider is Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland.
Information on the processing of personal data by the provider can be found in its data protection regulations under the following links: https://www.apple.com/legal/privacy/en-ww/ (EN) https://www.apple.com/tr/legal/privacy/tr/ (TR)
Amazon Music
We are represented on Amazon Music. The provider is Amazon Digital Germany GmbH, Domagkstraße 28, 80807 Munich, Germany.
Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://www.amazon.com/gp/help/customer/display.html?nodeId=201909010&language=en
Deezer
We have a presence on Deezer. The provider is Deezer S.A., 24 rue de Calais, 75009 Paris, France.
Information on the processing of personal data by the provider can be found in its data protection regulations under the following link: https://www.deezer.com/legal/personal-datas
We use the “Cloudflare” service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter “Cloudflare”).
Cloudflare offers a globally distributed content delivery network with DNS. Technically, this means that the transfer of information between your browser and our website is routed through Cloudflare’s network. This enables Cloudflare to analyze the data traffic between your browser and our website and to act as a filter between our servers and potentially malicious traffic from the Internet. In doing so, Cloudflare may also use cookies or other technologies to recognize Internet users; however, these are used solely for the purpose described here.
Our use of Cloudflare is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6(1)(f) GDPR).
Data transfers to the U.S. are based on the EU Commission’s Standard Contractual Clauses. Details and further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when data is processed in the United States. Every company certified under the DPF commits to complying with these data protection standards. For more information, please visit the provider’s website at the following link: https://www.dataprivacyframework.gov/participant/5666.
Data Processing
We have entered into a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required under data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.