ZIEHL-ABEGG is an international company and one of the leading specialists in ventilation, control and drive technology. We combine global experience with modern solutions, a strong focus on quality and a collaborative working culture.
To strengthen our global IT support team, we are looking for a candidate for the position of:
IT Helpdesk Specialist (F/M/X)
Location: Lodz
Your responsibilities:
- Provide 1st and 2nd level IT support to users across the global ZIEHL-ABEGG Group.
- Process calls and written requests from internal customers in a professional and timely manner.
- Register, categorize and prioritize tickets in ServiceNow.
- Troubleshoot hardware and software issues, escalate cases when needed and support root cause analysis.
- Support user administration in relevant IT systems.
- Work closely with international IT colleagues, 2nd and 3rd level support teams and external providers.
- Participate in shift work and on-call duty within the global follow-the-sun support model.
What we are looking for:
- Education in IT, Computer Science or a related field, or relevant professional experience in IT support.
- Good knowledge of Windows 11, Microsoft 365, Teams, Citrix, remote support tools, IT infrastructure and basic network topics.
- Experience in a service desk or helpdesk environment would be an advantage.
- Practical troubleshooting skills and an analytical, solution-oriented mindset.
- Familiarity with ServiceNow or ITIL V4 processes would be a plus.
- Strong communication skills, teamwork mindset and customer-oriented approach.
- Very good English language skills; German language skills would be an advantage.
What we offer:
- Stable employment in an international company with a strong global IT structure.
- Work in a worldwide Service Desk team supporting users from different countries.
- Practical experience with modern IT tools, ticketing systems and service management processes.
- A supportive team environment with opportunities to develop your technical and service desk skills.
- Competitive salary and a benefits package including private medical care and holiday subsidy.
If you are interested in this opportunity, please send us your CV including the consent clause for the processing of personal data.